The two products have a big difference in the free trial periods available for each product. Jira`s Standard and Premium trial period lasts 7 days, while Zoho`s is 15 days. Zoho has an advantage if you want to try assistive software for the first time. The Jira trial can be useful if you want to upgrade to the Atlassian product suite. There is a free plan for Zoho Desk that covers 3 support agents. It only includes a set of basic features such as email ticketing and a private knowledge base. This level is ideal for small businesses or support teams that don`t need to handle a large number of tickets. The free plan does not allow support for additional lightweight agents and only includes Zoho email support. The right tools make all the difference to a successful help desk. Agents who can coordinate and collaborate are also an important part of a functional help desk. Zoho Desk offers pretty much everything you need to manage your service desk while providing excellent customer service.
The platform can help you process multiple tickets thoroughly, develop better problem-solving strategies, and even allow your customers to help themselves. You can also grant lighting agents access to the multi-channel ticketing system. These are agents with limited access to the system. Lightweight agents are useful when you need third parties to help you manage your customers without the risk of taking sensitive data. For up-to-date pricing information, see www.zoho.com/desk/pricing.html Jira Service Management is another popular support solution. Similar to Zoho Desk, the platform increases productivity through ticket priority automation, knowledge bases, and omnichannel dashboards. Direct pricing tiers and Jira Service Management features are available here. The platform streamlines service desk workflows with omnichannel ticket management. It allows agents to process requests from multiple sources in real time.
Through a dashboard, agents can process tickets from email, mobile apps, and social media. The dashboard helps agents collaborate and makes Zoho Desk a great choice for team collaboration. The standard plan includes a wider range of help desk software features. Some of the most popular include public knowledge bases, customizable dashboards, and advanced ticket management. The Professional plan goes further with more templates, improved ticket approval, and automated incident management solutions. Zoho Desk is a popular customer support platform and support software. You can manage tickets, share knowledge, and quickly resolve issues from a single location. It has a wide range of automation and CRM services, making it a versatile tool for customer service, IT, and all industries where help desk management is essential. Jira`s service management includes training, certification, and documentation. This not only helps agents become familiar with Jira products, but also teaches basic IT ideas and practices so they can develop their skills. Certifications can also measure performance and help identify areas for improvement. When it comes to the differences between each product, there are several main features.
The most important could be that Jira doesn`t include AI like Zia. That means they don`t have the same dynamic automation as Zoho Desk, but Jira supports smart form creation and ticket resolution. You can improve agent productivity and customer satisfaction. The range of integrations for Zoho Desk includes the Zoho CRM suite, as well as Google, Salesforce and more. Zoho Desk`s higher pricing tiers include unique tools to improve your workflow. They have custom APIs for other services you need and their powerful artificial intelligence (AI) algorithm, Zia. Below is a table detailing the different subscriptions and some of their most interesting features. You can read more about their pricing plans here.
Light agents can be added to Standard, Professional, and Enterprise plans, each light agent costs $6 per month. Zoho Desk offers 4 edition(s) in prices ranging from $0 to $40. A free trial of Zoho Desk is also available. Check out the different price editions below and read more product information here to see which one is right for you. Timetrack Value for money Ease of use. Value for money simply beats the rest. As part of Zoho Suite, Zia also helps build rich knowledge bases for agents and customers through integrations. This is done by following common ticketing solution policies and tagging keywords and notifications. It also saves you time because you don`t have to search and create FAQs yourself. Note: Endpoint Central also supports the above SQL Server versions on AWS.
* Can be dynamically scaled up based on scan frequency to install, dedicate or manage a server. It is 100% based on WEB and is a great free solution. Acquire. So, in my opinion, this free solution is one of the best, at no cost. Desk.com was too complicated and too expensive. We had switched from Desk by Salesforce to Zoho Desk. Overall, it seems that Jira includes more complex management solutions and ticketing solutions. Their self-service solutions are available at a lower price. On the other hand, Zoho seems to offer a better user experience for agents and customers. Their higher levels also include more standalone ticket resolution features such as AI Zia. my opinion].
It does not give us the ability to add sales tax and other fees to the bills, which is a big problem for us. [I feel] its customers If you`re interested in software like Zoho Desk and Jira Service Management, we have user reviews and pricing for other technical support and customer relationship management (CRM) software products. * – Recommended for managing 5000 or more endpoints. Zoho Desk can access Zoho`s extensive business integrations, but Jira can integrate with the Atlassian community and product suite. Like Zoho Desk, Jira has a wide range of 3rd party integrations, including Google and Salesforce, making it easy to integrate into your current workflow. In terms of service (TOS), Jira explicitly states limits on users, websites, and storage size for each pricing plan. Zoho doesn`t express these types of limitations, but you need to make sure they don`t exist. Attractive, but looks a bit dated.
Very good value as part of Zoho One, but could be a bit pricey for very small carriers. and a clean thread. Desk is better for us from a cost perspective and integrates with the rest of Zoho. If you want to manage more than 30,000 computers, contact Endpoint Central support at firstname.lastname@example.org. We tailor the Endpoint Central server configuration to your network. The Enterprise plan includes all the available features of Zoho Desk.